While RMM is standard these days there’s usually plenty of scope for improvement and development.

RMM should be an integrated component of any Event Management you do for your clients, and should help you reduce the number of reactive incidents that you have to ticket. Where appropriate, it should trigger opportunities for account managers and contribute client standardisation processes.

For this reason, it is critical to ensure that your RMM tool flows into your ticket management system and other PSA tools.

Once your RMM is fully configured and deployed, you can create tickets within your PSA and automate responses where simple acknowledgement is required or methods of escalation. You value in this is reporting capability – you can report on resource utilisation and performance and provide user-friendly, meaningful reports to you clients.

What’s more you’ll be much further down the line towards Configuration Management, asset documentation that your Service Desk and clients can view, and provide a better service to your clients.

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