Customer Satisfaction

Clearly, it’s important to monitor client satisfaction (CSAT). In addition to identifying aspects of service provision or client perception that may be going wrong, it can be a source of ideas for improvement.

CSAT surveys can be attached to your processes so requests for feedback are fully automated, as well as reporting.

You can generate structured surveys tied into e-shots and marketing campaigns. These surveys can range in design from a set of smileys at the end of an email to a tailored questionnaire.

We can recommend tools that deliver on all these objectives to raise efficiency and client perception.

Find out more about Customer Satisfaction and see how we can help grow your MSP business

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